Contact Venom Motorsports Canada for product questions, order assistance, replacement parts, shipping information, technical support and warranty guidance.
Our Canadian office and warehouse are located in Greely, Ontario. For the fastest service, contact the department that best matches your question and include the information requested below.
Main toll-free number
Choose option 1 for Sales, option 2 for Customer Service and Technical Support, or option 3 for Parts.
Choose the Correct Department
Sales and Order Questions
Contact Sales for help choosing a product, understanding specifications, placing an order, financing questions or discussing shipping options before purchase.
Email:
sales@VenomMotorsportsCanada.com
Phone:
1-855-984-1612
Select option 1
Customer Service and Technical Support
Contact Customer Service for help with an existing order, delivery concerns, assembly questions, troubleshooting, warranty support or after-sale assistance.
Email:
help@VenomMotorsportsCanada.com
Phone:
1-855-984-1612
Select option 2
Parts Department
Contact Parts for help identifying compatible replacement parts, checking model compatibility or locating a part in the Canadian catalogue.
Email:
help@VenomMotorsportsCanada.com
Phone:
1-855-984-1612
Select option 3
Information to Include When Contacting Us
Providing complete information helps our team respond more efficiently and reduces unnecessary follow-up questions.
| Type of request | Information to include |
|---|---|
| Existing order | Order number, customer name, phone number and the specific question. |
| Technical support | Order number, model, VIN, clear description of the concern, photos and a short video showing the issue. |
| Parts request | Model name, VIN, photo of the required part, location of the part on the vehicle and original order number when available. |
| Shipping damage | Order number, carrier tracking or PRO number, delivery receipt, photos of the crate and clear photos or video of the damaged area. |
| Warranty request | Order number, VIN, assembly or PDI documentation, maintenance history and visual evidence of the concern. |
| Product recommendation | Intended use, rider size, experience, preferred transmission, terrain and province. |
For technical support: Photos and videos are often required to identify the correct part or diagnose a mechanical or electrical concern. Clear visual evidence helps our team provide more accurate guidance.
Helpful Customer Resources
Many common questions can be answered immediately using the resources below.
Shipping and Delivery
Review terminal pickup, residential delivery, tracking and freight inspection information.
Warranty and Terms
Review parts warranty coverage, assembly requirements, exclusions and customer responsibilities.
Assembly and PDI
Learn what should be inspected before operating a newly delivered powersports vehicle.
Replacement Parts
Browse model-specific parts and accessories available from the Canadian parts department.
Frequently Asked Questions
Find answers about ordering, assembly, shipping, financing, warranty and ownership.
Financing
Review available financing options for qualifying Canadian customers.
Canadian Office and Warehouse
Venom Motorsports Canada
6787 Hiram Drive
Greely, Ontario K4P 1A2
Canada
View Location on Google Maps →
Please contact our team before visiting so we can direct you to the correct department and confirm availability.
Business Hours
| Monday to Friday | 9:00 a.m. to 7:00 p.m. Eastern Time |
| Saturday | 9:00 a.m. to 4:00 p.m. Eastern Time |
| Sunday | Closed |
Holiday hours may vary.
Frequently Asked Contact Questions
Which department should I contact before placing an order?
Contact Sales by email or select option 1 when calling. The sales team can help with product selection, specifications, financing questions and shipping options.
Who should I contact about an existing order?
Contact Customer Service at help@VenomMotorsportsCanada.com or select option 2 when calling. Include your order number and customer name.
Who should I contact for replacement parts?
Select option 3 when calling or email help@VenomMotorsportsCanada.com. Include the model, VIN and a clear photo of the required part.
Can technical support diagnose an issue by phone?
Some questions can be handled by phone, but photos or videos may be required to accurately identify the concern and recommend the correct next step.
Should I contact Venom or the freight carrier about delivery?
Contact the carrier for delivery appointments and tracking movement. Contact Venom for order preparation, shipping documentation, damage reporting or product concerns.
Can I visit the Greely location?
Please contact the appropriate department before visiting so the team can confirm availability and direct you properly.
Where can I find warranty and assembly requirements?
Review the Warranty and Terms page and the Pre-Delivery Inspection guide before operating a newly delivered vehicle.
Contact Venom Motorsports Canada
Our team is available to help before and after your purchase. Choose the correct department below so your question reaches the right person as quickly as possible.
Call or Email Our Canadian Team
