Venom Motorsports warranty & terms conditions

Warranty / Terms & Conditions

*** ALL CANCELLED ORDERS WILL INCUR A $100 CANCELLATION FEE REGARDLESS OF THE REASON FOR CANCELLING ***

*** THIS APPLIES TO ALL ORDERS INCLUDING ANY ORDER THAT WAS PLACED AND CANCELLED WITHIN 24 HOURS ***

  1. BY ENTERING THIS SITE YOU ACKNOWLEDGE AND AGREE TO ALL TERMS AND CONDITIONS STATED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS SITE.

 

  1. BY ENTERING THIS SITE YOU ACKNOWLEDGE AND AGREE THAT THIS SITE IS INTENDED FOR VIEWING WITHIN CANADA ONLY AND WILL ONLY BE CONSTRUED AND EVALUATED ACCORDING TO CANADIAN LAW. IF YOU USE THIS SITE FROM OTHER LOCATIONS YOU ARE RESPONSIBLE FOR COMPLIANCE WITH ANY AND ALL APPLICABLE LOCAL LAWS. VENOM POWERSPORTS LTD. (HEREAFTER REFFERED TO AS VENOM MOTORSPORTS) MAKES NO REPRESENTATIONS THAT THE MATERIALS CONTAINED WITHIN THIS SITE ARE APPROPRIATE FOR LOCATIONS OUTSIDE CANADA.

 

Warranty Coverage

Venom Motorsports will provide warranty coverage to customers who have made a purchase directly through Venom Motorsports. Warranty coverage is not transferrable to second-hand purchasers of Venom products. Customers are responsible for labour associated with effecting any repairs on their products. Venom Motorsports will assist with repairs via telephone providing step by step instructions or detailed videos on how to properly repair your products. Labour is not included with your warranty.

 

The Off-Road Vehicles, including, but not limited to, ATV’s, Go-Karts, UTVs, Dirt Bikes, Mini Jeeps, Pocket Bikes, Mini Choppers (Gas & Electric) feature the following warranty coverage:

(i) 1-Year Standard Parts Warranty (Included): The Standard Parts Warranty will cover all mechanical & electrical components on the vehicle. During the first month of ownership, Venom Motorsports will cover both the parts and shipping costs of any defective component of the product. After the first month and until the end of the 12-month period, Venom Motorsports will continue to cover the costs for any defective components of the vehicle, excluding labour, wear and tear items, or physical damage. During this period, the customer is only responsible for the shipping costs. The Standard Warranty will cover the battery under warranty for the first 30 days only. The warranty period begins on the date you receive your vehicle, not the date of purchase.

(ii) Subject to any extended warranty purchased at the time of the order, the Standard Warranty period will come to an end at the expiry of a period of 12 months from the date of receiving the product, and customers will be responsible to pay for both parts and shipping costs on all replacement parts requests.

(iii) [Inclusive] Parts + Shipping Warranty (1 Year, 2 Years, 3 Years, 4-Years, or 5-Years): The [Inclusive] Parts + Shipping Warranty will cover all mechanical & electrical components on the vehicle. Venom Motorsports will cover both the parts and shipping costs of any defective component of the product for the entire warranty period, excluding labour, wear and tear items, or physical damage. The [Inclusive] warranty will cover the battery under warranty for the first 30 days only. The warranty period begins on the date you receive your motorcycle, not the date of purchase.

 

The Motorcycles / On-Road Vehicles (Gas & Electric) feature the following warranty coverage:

(i) 1-Year / 6,500 Kilometres Standard Parts Warranty (Included): The Standard Parts Warranty will cover all mechanical & electrical components on the vehicle. During the first month of ownership, Venom Motorsports will cover both the parts and shipping costs of any defective component of the product. After the first month and until the end of the 12-month period or limit of 6,500 kilometres, whichever comes first, Venom Motorsports will continue to cover the costs for any defective components of the motorcycle, excluding labour, wear and tear items, or physical damage. During this period, the customer is only responsible for the shipping costs. The Standard Warranty will cover the battery under warranty for the first 30 days only. The warranty period begins on the date you receive your motorcycle, not the date of purchase.

(ii) Subject to any extended warranty purchased at the time of the order, the Standard Warranty period will come to an end at the expiry of a period of 12 months or 6,500 kilometres, whichever comes first, from the date of receiving the product, and customers will be responsible to pay for both parts and shipping costs on all replacement parts requests.

(iii) [Inclusive] Parts + Shipping Warranty (1 Year / 6,500 Kilometres, or 2 Years / 13,000 Kilometres, or 3 Years / Unlimited Miles, 4 Year / Unlimited Miles, or 5 Years / Unlimited Miles): The [Inclusive] Parts + Shipping Warranty will cover all mechanical & electrical components on the vehicle. Venom Motorsports will cover both the parts and shipping costs of any defective component of the product for the entire warranty period, or limit of mileage, whichever comes first, excluding labour, wear and tear items, or physical damage. The [Inclusive] warranty will cover the battery under warranty for the first 30 days only. The warranty period begins on the date you receive your motorcycle, not the date of purchase.

(iv) Due to the fragile nature of body fairings, they are not covered by any warranty other than shipping damages reported within 48 hours of receiving your vehicle.

 

The LIFAN / AMERICAN LIFAN Motorcycles / Scooters (Gas & Electric) feature the following warranty coverage:

(i) 2-Year / 20,000 Kilometres Manufacturer’s Warranty (Included with ALL LIFAN purchases): The Standard 2-Year / 20,000 Kilometres Manufacturer’s Warranty will cover all mechanical & electrical components on the vehicle. During the first month of ownership, Venom Motorsports will cover both the parts and shipping costs of any defective component of the product. After the first month and until the end of the 24-month period or limit of 20,000 kilometres, whichever comes first, Venom Motorsports will continue to cover the costs for any defective components of the motorcycle, excluding labour, wear and tear items, or physical damage. During this period, the customer is only responsible for the shipping costs. The Standard 2-Year / 20,000 Kilometres Manufacturer’s Warranty will cover the battery under warranty for the first 30 days only. The warranty period begins on the date you receive your motorcycle, not the date of purchase.

(ii) Subject to any extended warranty purchased at the time of the order, the Standard Manufacturer’s Warranty period will come to an end at the expiry of a period of 24 months or 20,000 kilometres, whichever comes first, from the date of receiving the product, and customers will be responsible to pay for both parts and shipping costs on all replacement parts requests.

(iii) [Inclusive] Parts + Shipping Warranty (3 Years / Unlimited Miles, 4 Year / Unlimited Miles, or 5 Years / Unlimited Miles): The Extended [Inclusive] Parts + Shipping Warranty will cover all mechanical & electrical components on the vehicle. Venom Motorsports will cover both the parts and shipping costs of any defective component of the product for the entire warranty period, with unlimited mileage, excluding labour, wear and tear items, or physical damage. The [Inclusive] warranty will cover the battery under warranty for the first 30 days only. The warranty period begins on the date you receive your motorcycle, not the date of purchase.

(iv) Due to the fragile nature of body fairings, they are not covered by any warranty other than shipping damages reported within 48 hours of receiving your vehicle.

 

Exclusions

The following causes of damage are excluded from Venom Motorsports’ Warranty programs:

  • Any damage resulting from negligence of the periodic maintenance.
  • Any damage with results from repairs, adjustments or maintenance operation by any methods other than those specified by Venom Motorsports Inc.
  • Any damage which results from hard driving due to race, rally or operation in a location not generally used for driving.
  • Any damage which results from use beyond the limitations specified in the Operations Manuals such as overloading the vehicle, or any damage from the use under normal conditions.
  • Any damage caused when the product is used as a rental/commercial use vehicle.
  • Any damage which results from use of non-genuine parts of accessories or fuel, lubricant or fluid not specified by Venom Motorsports.
  • Any damage which results from modifications of the product.
  • Any damage that results from the passage of time (natural fading of painted surface, shell peeling and other deterioration); Consumable replacement parts due to natural wears and tears such as spark plugs, drive chains, drive belts, air cleaners elements, brake shoes, clutch disks, light bulbs, batteries, rubber parts, tube & tires, oils and cables.
  • Any damage due to improper storage or transport.
  • Any water damage caused to the Electric Vehicles.
  • Any damage which results from repairs adjustment or maintenance operations performed by any person other than certified mechanics with proof of receipt.
  • Any damage which results from unavoidable natural disasters, fire, flood, collision, theft, and second damages base in any other these occurrences.
  • Incidental of additional expenses insured for making any claims such as those for towing, communications, hotel and meals as well as any losses during maintenance period, such as lose of time loss of business and rental car expenses.
  • Schedule maintenance and inspections fees.
  • Any after-market parts including electrical or engine replacements installed on the motorcycle or scooter.
  • Any Routine Maintenance.
  • The following standard wear and tear parts are specifically excluded from warranty coverage:
    • Tires
    • Fairings
    • Belts
    • Brake linings
    • Brake parts
    • Cables
    • Filters
    • Spark plugs
    • Bulbs
    • Batteries
    • Sprockets
    • External springs
    • Seat
    • Nuts & Bolts
    • Hand grips

 

 

Assembly

Venom Motorsports mandates that all vehicles purchased must undergo Full Assembly, Pre-Delivery Inspection (PDI), and Testing by a certified mechanic. This requirement applies to all motor vehicles sold on our website. PDI involves a comprehensive check of the vehicle's features for functionality, with adjustments made as necessary. By default, unless specified otherwise, most products from Venom Motorsports are shipped 80%-90% assembled at no extra cost. If this option is chosen at checkout, the customer must arrange for a certified mechanic to perform Full Assembly, PDI, and Testing. It is the customer's responsibility to maintain records of this assembly/PDI/testing carried out at a mechanic shop. Alternatively, customers have the option to request Full Assembly, PDI, and Testing from Venom Motorsports before shipping for an additional fee. This ensures the vehicle arrives ready-to-ride upon delivery. Upon request, Venom Motorsports will provide customers with Technical Support and Instructional materials.

Venom Motorsports ensures secure packaging of its products in protective crates. Certain parts and materials may be located inside the storage compartment beneath the vehicle's seat.

It is the customer's responsibility to carefully inspect all screws, nuts, and bolts to ensure they are securely tightened before using the vehicle for the first time. Furthermore, customers should perform periodic safety inspections of the bike before riding.

Customers must always ensure that fluid levels are maintained according to the manufacturer’s recommended specifications for safe vehicle operation. Venom Motorsports strongly advises customers to replace the initial motor/engine oil (often referred to as "manufacturer’s oil") with 10W40 motor oil no later than 300 miles, or after an 8-hour break-in period, whichever comes first, for optimal performance.

 

MSO / MCO / Registration

Venom Motorsports assures that all "street legal" items are compliant with CMVSS, NHTSA, DOT, and EPA regulations and are typically designated for on-road use unless otherwise specified.

Upon purchase, Venom Motorsports will furnish the Buyer with a standard Manufacturer Certificate of Origin (MCO) and Bill of Sale, completed in accordance with provincial regulations and notarized as required.

It is the responsibility of the customer to undertake reasonable measures to register the vehicle at their local DMV or Ministry of Transportation (MTO). Venom Motorsports strongly recommends that all customers consult their local MTO regarding registration costs and requirements before purchasing any item intended for road use.

Please note, Venom Motorsports will not issue any refunds if the customer encounters difficulties in registering the vehicle.

 

Returns

ALL SALES ARE FINAL.

Venom Motorsports does not offer Exchanges, Returns, or Refunds of any kind on any items offered for sale in our stores. 

Inspect all details: Please inspect all items carefully before purchasing them. Venom Motorsports offers a wide selection of photos and/or videos of the products that we sell to help with sizing and performance of the vehicle. 

Have a questions about a vehicle? Call us at 1-855-984-1612 during business hours to speak to a knowledgeable staff agent.

If the buyer is dissatisfied with the product, or has any issues with the performance of the vehicle, we urge them to work with our Technical Support team for assistance on getting started again.   

 

Inventory and Stock Availabilities

Prices, colors, and models may be altered without prior notification. Venom Motorsports does not guarantee the accuracy of representations regarding inventory. Product availability is subject to change based on sales volume and is provided on an "as available" basis.

Venom Motorsports will make all reasonable efforts to maintain updated inventory information on its website. If an out-of-stock unit is purchased, Venom Motorsports will take necessary measures to offer the customer a suitable alternative of similar value or provide a refund upon request.

 

Shipping Policy

Venom Motorsports retains full discretion regarding the shipping method for its products and other items dispatched to the customer. Shipping methods encompass a variety of options, including but not limited to Day & Ross Freight, UPS, Purolator, DHL, etc.

Efforts will be made by Venom Motorsports to process all orders within 1 to 3 business days from the date of purchase. However, processing times may fluctuate based on stock availability and sales volume. Orders will be processed on a "first come, first serve" basis, with any unusual delays promptly communicated to the customer.

Before shipment, all orders will undergo a pre-inspection by Venom Motorsports. If an item does not meet inspection standards, shipment may be refused. In such cases, if the defective product is out-of-stock, Venom Motorsports will endeavour to offer the customer a suitable alternative of similar value or provide a refund upon request.

Upon shipment, tracking information will be provided by Venom Motorsports via email confirmation, which includes tracking details and instructions. The tracking number will become active within 24 to 48 hours after pickup by the designated Carrier. Customers are responsible for directly contacting the Carrier for inquiries related to delivery date, time, and appointments.

Venom Motorsports will not be liable for any charges incurred by the Carrier due to the customer's absence during delivery attempts. Customers are expected to cover any applicable fees before scheduling another delivery appointment.

It is the customer's responsibility to inspect packages upon delivery and report any visible damages to the driver. Failure to report damages that could have been detected during delivery inspection will result in denial of a damage claim, and the customer will be responsible for replacement part costs.

Vehicles will be shipped free of charge to the customers nearest Day & Ross facility for pickup. Customers will be notified once the order has shipped from our warehouse, and will be able to track the order. Once the vehicle arrives at the Day & Ross facility for pickup, a representative from Day & Ross will call the customer to notify them their order is ready for pickup. Day & Ross allows 2-business days storage free of charge. If your order is not picked up within 2-business days, storage fees may apply.

Vehicles may also be shipped to a residential or business address within a designated time frame from 9:00 a.m. to 5:00 p.m., Monday through Friday, with no weekend deliveries, for an additional fee. The customer may select the Residential Home Delivery option during the checkout process. Deliveries will be made to the threshold of the designated location, and freight service will only extend to the first dry area, such as a garage or covered porch.

Customer must promptly inspect the item(s) upon delivery and provide a signature for all deliveries. Any damage to the item or packaging must be noted on the delivery receipt, or if refusing delivery due to damage, "refused due to damage" must be indicated.

Additional fees may apply for extraordinary delivery conditions, which will be the responsibility of the customer to cover.

 

Processing Times

Once your order is placed, an order confirmation will be sent to the email provided during checkout. You will receive a tracking number via email once your order has shipped. Please note the following processing times before receiving a tracking number:

  • 85% Assembled Vehicle: Please allow 2-3 business days for processing and shipping.
  • 90% Assembled Vehicle: Please allow 2-3 business days for processing and shipping.
  • Fully Assembled, Inspected, and Tested Vehicle: Please allow 3-5 business days for assembly, testing, and packaging. The tracking number will be sent upon pickup.
  • Parts: Please allow 1-3 business days for processing and shipping.

 

Rush Processing

If you have opted-in for the Rush Processing, this means your order will be processed in priority. The cut-off time to place your order to be shipped the next day is 1:00 PM EST. Please note the following processing times with the Rush Processing option added to your order:

  • 80% Assembled Vehicle: Please allow 1 business day for processing and shipping.
  • 90% Assembled Vehicle: Please allow 1 business day for processing and shipping.
  • Fully Assembled, Inspected, and Tested Vehicle: Please allow 2-3 business days for assembly, testing, and packaging. The tracking number will be sent upon pickup.

 

 

Layaway

Upon the customer making a minimum deposit of $50.00, Venom Motorsports will establish an account to facilitate continued payments, with a maximum period of 10 months from the deposit date. The item will be shipped only upon payment of the full balance.

Should the customer require more than 10 months, Venom Motorsports will extend the layaway period by an additional 3 months, subject to an extension fee of $69.00.

Layaways can be transferred to other products at any time during the layaway period, upon the customer’s request, provided the new item is in stock.

The customer may request cancellation of the layaway at any time. However, refunds cannot be processed back to the original payment method. If the customer wishes to close the layaway account, the total payments made can be applied towards in-store credit via Gift Card or towards any item in our store.

 

Legal Disclaimer

By purchasing a motor vehicle from Venom Motorsports, the Purchaser acknowledges the inherent risks associated with motor vehicle use and motorcycle-related activities. The Purchaser agrees to ensure that any user of the motor vehicle is qualified to operate it and is in proper physical condition to participate in such activities. Adult supervision is required for children under the age of 16.

The Purchaser assumes all risks and dangers related to the use of the purchased motor vehicle, including but not limited to disability, paralysis, dismemberment, and death. These risks may arise from the Purchaser's own actions or inactions, as well as the actions or inactions of others. Additionally, there may be unforeseeable risks, including social and economic losses, for which the Purchaser fully accepts responsibility.

Venom Motorsports and its affiliates are released from any liability for damages resulting from the use or misuse of the purchased vehicle, including but not limited to loss of revenue and damages caused by manufacturer defects.

The Purchaser is responsible for registering and operating the purchased motor vehicle in compliance with local and state laws and ordinances. Venom Motorsports makes no representations regarding the legality of its bikes for operation in specific cities, states, or provinces.

 

Copyright Policy

Venom Motorsports and/or its affiliates are the copyright owners of all material found on the present site and no portion of this site, including but not limited to the text, images, audio or video, may be used in any manner, or for any purpose, without Venom Motorsports' express written consent, except as provided for herein. Modification or use of the material on this site for any commercial purpose violates the legal rights of Venom Motorsports Inc. and its affiliates.

By entering this site you acknowledge and agree that any name, logo, trademark, or servicemark contained on this Site is owned or licensed by Venom Motorsports and may not be used by you without prior written approval. Venom Motorsports will aggressively enforce its intellectual property rights to the full extent of the law. Your use of any of these materials is prohibited unless specifically provided for on the site. Any unauthorized use of these materials may subject you to penalties or damages, including but not limited to those related to violation of trademarks, copyrights, privacy, and publicity rights.

 

Limitation of Liability

By using this Site you agree that, to the fullest extent permitted under applicable law, none of the parties involved in creating, producing, or delivering this Site is liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses or any kind which may arise, directly or indirectly, through the access to, use of, implementation of, or browsing of this Site or through your downloading of any materials, data, text, images, video or audio from this Site, including but not limited to anything caused by any viruses, bugs, or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections.

 

 

SMS Mobile Message Marketing Program Terms and Conditions
Venom Motorsports Canada and/or Venom Powersports Ltd. (hereinafter, "We," "Us," "Our") is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions, and Privacy Policy (the “Agreement”). By opt-in to any of the Programs, you agree to be legally bound by these Terms and Conditions as updated from time to time and agree to have read our Privacy Policy.
This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify or update this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.
The Program allows Users to receive SMS mobile messages by opt-in to the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method, you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from [[shop_name]] via text messages through your wireless provider to the mobile number you provided. SMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
You can also contact us for more information. If you wish to opt out please follow the procedures above.
You acknowledge that any messages, including any STOP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS mobile messages, as a result of claims brought by the individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. You may not use or engage with the Platform if you are under eighteen (18) years of age. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of eighteen (18) years. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.