Shipping Powersports Vehicles Across Canada

Venom Motorsports Canada ships ATVs, dirt bikes, motorcycles, scooters, Mini Jeeps, electric vehicles and replacement parts across Canada from our facility in Greely, Ontario.

Complete vehicles are normally shipped in protective crates using a freight carrier. Smaller products and replacement parts may be shipped using a parcel carrier. The exact carrier and service are selected according to the product, destination, shipment size and delivery option chosen during checkout.

This page explains how order processing, freight-terminal pickup, residential delivery, tracking, delivery inspection and assembly work.

How Vehicle Shipping Works

Current Order Processing Times

Processing time is the period required to prepare the order before carrier pickup. It is separate from transportation time.

Processing times are estimates and may change because of sales volume, inventory availability, assembly requirements, quality-control findings or unusual order conditions.

If a vehicle does not pass the required pre-shipment inspection, Venom may delay or refuse shipment until the concern is corrected. If the same product is unavailable, the customer may be contacted regarding available alternatives or another resolution.

Free Day & Ross Terminal Pickup

Standard vehicle orders are shipped free of charge to the customer’s nearest assigned Day & Ross terminal for pickup.

Once the shipment arrives:

• The carrier will contact the customer using the phone number provided on the order.
• Photo identification will be required at pickup.
• The name on the identification should match the shipment information.
• A suitable truck, van or trailer may be required because powersports crates are large and heavy.
• The customer is responsible for safely loading and transporting the crate after pickup.

View Day & Ross Terminal Locations →

Terminal Storage

Day & Ross currently provides two business days of free storage after the shipment is available for pickup.

Storage charges may apply when the shipment is not collected within the free storage period. Any carrier storage, rehandling or related charges caused by delayed pickup are the customer’s responsibility.

Residential and Business Delivery

Customers may choose delivery to a residential or business address for an additional charge when that option is available during checkout.

Residential and business freight delivery is normally scheduled:

• Monday through Friday.
• Between approximately 9:00 a.m. and 5:00 p.m.
• During an appointment window arranged by the carrier.
• With a recipient available to inspect and sign for the shipment.

Weekend delivery is not normally included.

What Residential Delivery Includes

Standard residential freight delivery generally moves the crate to the threshold or first dry area of the delivery location, such as a garage entrance or covered area, when accessible.

Unless specifically confirmed in writing, residential freight delivery does not include:

• Uncrating the vehicle.
• Assembly or mechanical setup.
• Moving the vehicle through a house or building.
• Removal or disposal of the crate and packaging.
• Driving the vehicle into a garage.
• Delivery over unsafe, unpaved or inaccessible areas.

Delivery Access Requirements

The customer is responsible for confirming that the delivery location can safely accommodate a large freight truck.

Additional charges may apply for extraordinary delivery conditions, including:

• Remote or limited-access locations.
• Locations outside the carrier’s normal service area.
• Long private roads or driveways that cannot accommodate a freight truck.
• Construction sites, farms, camps, islands or restricted properties.
• Second delivery attempts.
• Storage caused by an unavailable recipient.
• Incorrect or incomplete delivery information.

Contact our sales team before ordering when you are uncertain whether your address can accept freight delivery.

Parts and Smaller Product Shipping

Replacement parts, accessories and certain smaller products are normally shipped by parcel carrier rather than freight.

Venom may use carriers including UPS, Purolator, DHL or another available service depending on the destination, package size and service requirements.

Parcel tracking will be emailed once the shipment has been processed and picked up by the carrier.

Shop Replacement Parts and Accessories →

Tracking Your Shipment

Tracking information is sent to the email address provided during checkout after the carrier picks up the shipment.

A freight or parcel tracking number may require approximately 24 to 48 hours after pickup before movement appears in the carrier’s system.

Tracking activity may not update continuously while a freight shipment is moving between terminals. This does not automatically mean the shipment has stopped moving.

For delivery appointments, estimated arrival dates or terminal status, contact the assigned carrier using the tracking or PRO number included in your shipping confirmation.

Before Signing for Delivery

The customer must inspect the shipment before signing the delivery receipt or removing it from the carrier terminal.

Inspect the Entire Crate

Walk around the complete shipment and check for:

• Crushed, bent or broken crate framing.
• Punctures through the cardboard or wrapping.
• Broken straps.
• Missing panels or exposed vehicle components.
• Damage to the pallet.
• Signs that the crate shifted or tipped.
• Fluid leaking from the package.
• Visible scratches, dents or broken parts.

Take Photos and Video

Take clear photos of all sides of the crate before removing packaging. Photograph any area that appears damaged, crushed, punctured or tampered with.

Photos should show:

• The complete crate.
• The shipping label.
• The damaged area from multiple angles.
• The vehicle identification number when available.
• The condition of the product before it is removed from the crate.

Note Damage on the Delivery Receipt

If damage is visible, ensure it is written clearly on the carrier’s delivery receipt before signing.

Do not write only “box damaged.” Describe the actual condition, such as:

• Crate crushed on left side.
• Metal frame bent.
• Packaging punctured near front wheel.
• Vehicle component exposed.
• Possible concealed damage.

If the damage is severe and the shipment should not be accepted, write “Refused due to damage” on the carrier paperwork.

Reporting Shipping Damage

Contact Venom Motorsports Canada immediately after delivery when freight damage is discovered.

Include:

• Order number.
• Customer name.
• Model and colour.
• Vehicle identification number.
• Carrier name and tracking or PRO number.
• Copy or photo of the delivery receipt.
• Photos of the crate and packaging.
• Photos and video of the damaged vehicle or parts.
• A clear description of what was found.

Shipping damage involving body fairings or exterior panels must be reported within 48 hours of receiving the vehicle under the current warranty terms.

Do not discard the crate, packaging, straps or damaged components until Venom confirms that they are no longer required for the freight claim.

Contact Customer Service →

Missed Delivery and Redelivery Charges

Customers selecting residential or business delivery must be available during the scheduled carrier appointment.

If the carrier arrives and no authorized person is available:

• The shipment may be returned to the terminal.
• A redelivery charge may apply.
• Storage charges may apply.
• The carrier may require payment before another appointment is scheduled.

Carrier charges caused by a missed appointment, incorrect address, inaccessible location or delayed pickup are the customer’s responsibility.

Changing a Shipping Address

Contact Venom immediately when an address change is required.

Address changes requested after the shipment has been booked or picked up may result in:

• Carrier reconsignment charges.
• Delivery delays.
• Terminal changes.
• Additional residential or remote-area charges.

Shipping addresses cannot always be changed after carrier pickup.

Assembly and Pre-Delivery Inspection After Shipping

Most powersports vehicles are shipped partially assembled unless a full assembly service was selected before shipment.

Every vehicle must receive complete assembly, pre-delivery inspection and testing by a certified mechanic before operation.

After freight delivery, the mechanic should inspect:

• Wheel and axle installation.
• Steering and handlebars.
• Throttle and brake operation.
• Engine oil and other required fluids.
• Tire pressure.
• Battery and electrical connections.
• Chain, belt or drivetrain adjustment.
• Loose hardware caused by transportation.
• Any concealed freight damage.

Even a vehicle assembled and tested before shipment should be inspected again after transportation.

Read the Pre-Delivery Inspection Guide →

Frequently Asked Shipping Questions

Do you ship powersports vehicles across Canada?

Yes. Venom Motorsports Canada ships vehicles and replacement parts across Canada from Greely, Ontario.

Is vehicle shipping free?

Standard vehicle orders are shipped free of charge to the customer’s nearest assigned Day & Ross terminal for pickup. Residential or business delivery is available for an additional charge.

Can my vehicle be delivered to my home?

Yes. Select the residential delivery option during checkout when available. The freight carrier will contact you to schedule an appointment.

Will the driver assemble or uncrate my vehicle?

No. Standard freight delivery does not include uncrating, assembly, mechanical setup or packaging removal.

How long does order processing take?

Partially assembled vehicles normally require approximately two to three business days. Fully assembled and tested vehicles normally require approximately three to five business days. Parts normally require approximately one to three business days.

When will I receive tracking?

Tracking is emailed after the shipment has been picked up by the carrier. It may take approximately 24 to 48 hours after pickup before tracking activity appears.

How long can my vehicle stay at the freight terminal?

Day & Ross currently provides two business days of free storage after the shipment is ready for pickup. Storage charges may apply after that period.

What should I do if the crate is damaged?

Take photos before moving or opening the crate, document the damage on the carrier receipt and contact Venom immediately. Do not sign a clean delivery receipt when visible damage is present.

What happens if I miss my home-delivery appointment?

The carrier may charge storage and redelivery fees before another appointment is scheduled. These charges are the customer’s responsibility.

Do vehicles arrive ready to ride?

Most vehicles ship partially assembled unless full assembly was selected. Complete assembly, PDI and testing by a certified mechanic are required before operation.

Who should I contact about my shipment?

Contact the carrier for delivery appointments and tracking movement. Contact Venom Motorsports Canada for order preparation, damage reporting, product questions or shipping documentation.

Need Help With a Canadian Shipment?

Contact our team before ordering when you have questions about terminal pickup, residential access, remote locations, freight dimensions or delivery requirements.